Policies

Getting Started

When you arrive, our staff will get you settled in your suite and ask the host to swipe a credit card. This will start a tab for the suite charges, which we’ll finalize at the end of your party. Your server will introduce our karaoke amenities and take any food or drink orders you may have.

Suite Charges

Payment for suite time takes place at the end of your party. In the unlikely event that your party ends early, we will charge you only for the time you use. In the likely event that your party is going strong, you may extend the good times unless there is another party booked after yours.

If you’re sharing the cost of the suite with your guests, it is up to you to communicate with them as to how much you’d like them to contribute. If you like, when your guests pay their tabs, we can ask them if they would like to add a contribution. We will not automatically charge your guests.

Minors

Voicebox welcomes minors (guests under 21) until 9 PM. Due to OLCC regulations, no minors may be in Voicebox after 9 PM. Also, if your party includes minors, there can be no alcoholic beverages in your suite. Anyone over 21 is welcome to enjoy an adult beverage in our lounge.

Outside Beverages

The OLCC is very strict with the terms of our liquor license. Bringing outside beverages jeopardizes Voicebox’s very exisitence. Please respect our policy by informing your guests not to bring any outside drinks, including bottles of water, soda, coffee, flasks, etc. Any party bringing outside alcohol will be asked to leave.

There is one exception. If you bring an unopened bottle of wine or saké, we’ll gladly cork it for you. The corkage fee is $12 per bottle.

Cancellation policy

During the reservation process, we took your credit card number. This is for our 24 hour cancellation policy. Please let us know within 24 hours of your party if you have to cancel. If you don’t call and don’t show, we may charge a $50 cancelation fee to your card. Nobody wants that, so just give us a call if your plans change.